Privacy Policy

This Privacy Policy explains how XRadar, Inc. ("XRadar," "we," "us," or "our") collects, uses, shares, and safeguards information when you use the XRadar mobile application and related services, including the XRadar+ subscription (collectively, the "Service").

By accessing or using the Service, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide

We collect limited information you voluntarily provide, including:

• Email address (used for authentication, account access, and subscription management)
• Authentication credentials via:
  • Email-based password-less login
  • Google Sign-In
  • Sign in with Apple

We do not require users to provide their name.

B. Information Collected Automatically

When you use the Service, we may automatically collect:

• Device information (device type, operating system, app version)
• Device identifiers used for functionality, security, and analytics
• Usage data (feature interactions, timestamps, navigation flows)
• Location data (precise or approximate) only while the app is in use, to support real-time transportation features

XRadar does not collect background location data unless explicitly enabled by you in your device settings.

C. Subscription & Payment Information

XRadar+ subscriptions are processed through Stripe.

XRadar does not store full payment card numbers. We may receive:

• Subscription status
• Billing cycle and renewal information
• Purchase and cancellation timestamps
• General billing region and currency

D. Analytics & Diagnostics

We use third-party tools to improve reliability and performance:

• Mixpanel – product analytics and usage insights
• Sentry – crash reporting and error diagnostics

These providers may collect device and usage metadata in accordance with their own privacy policies.

2. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Service
• Authenticate users and manage accounts
• Enable and manage XRadar+ subscriptions
• Deliver real-time transportation features
• Send optional push notifications
• Improve functionality, performance, and reliability
• Conduct internal analytics and product optimization
• Measure engagement with sponsored content and offers
• Generate business insights and reporting
• Comply with legal and regulatory obligations

3. Anonymous & Aggregated Data

XRadar may generate and use fully anonymized and aggregated data derived from user activity, including offer and redemption-related trends.

How this data is handled:

• Data is aggregated across groups of users
• All direct and indirect identifiers are removed
• Data cannot reasonably be used to identify any individual
• Aggregation thresholds are applied to prevent re-identification

How this data is shared:

XRadar may share anonymous, aggregated insights with business partners (such as participating merchants), including metrics such as:

• Total redemptions
• Conversion rates
• Time-of-day or day-of-week trends
• General usage patterns

Businesses never receive user-level data, personal data, email addresses, or device identifiers.

4. Personalized Features

Users may choose to favorite routes or customize app preferences.

• This data is stored locally on the device
• It is not linked to your account
• It is not transmitted to XRadar servers

5. Advertising & Sponsored Content

XRadar may display sponsored listings or promotional content within the Discover tab or other areas of the Service.

• XRadar does not sell personal data
• Sponsored content is displayed contextually
• Advertising partners do not receive user-level personal information

6. Push Notifications

Push notifications are optional and can be enabled or disabled at any time through device settings.

Notifications may include:

• Bus arrival alerts
• Service updates
• App-related announcements

XRadar does not send third-party marketing notifications without user consent.

7. Data Sharing & Disclosure

We may share information in the following limited circumstances:

• With service providers who help operate the Service (analytics, crash reporting, payments)
• With business partners, but only in anonymous and aggregated form
• For legal compliance or to respond to lawful requests
• To protect rights, safety, or security
• In connection with a corporate transaction (e.g., merger or acquisition)

XRadar does not sell personal information.

8. Data Retention

We retain personal data only as long as necessary to:

• Provide the Service
• Maintain subscriptions
• Meet legal and regulatory requirements
• Resolve disputes

De-identified and aggregated data may be retained indefinitely for analytics, reporting, and business intelligence purposes, even if a user deletes their account.

9. Your Rights & Choices

Depending on your location, you may have rights to:

• Access, correct, or delete personal data
• Withdraw consent for optional features
• Opt out of certain analytics where applicable

California residents may exercise rights under the CCPA.

European users may exercise rights under the GDPR.

Requests can be submitted using the contact information below.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information.

No system is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

XRadar is not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated through the Service or our website. Continued use of the Service constitutes acceptance of the revised policy.